Privacy Policy | Ealing.com

Last updated: 18 September 2025

At Ealing.com, your privacy is important to us. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit our website, subscribe to an @ealing.com email address, or use any other service we provide.

1. Information We Collect

Personal details you provide (name, email, postal address, phone number) when registering or contacting us.
Payment data needed to process your subscription (handled securely via our payment providers).
Technical information such as IP address, browser type, operating system, and usage data about how you interact with our site or services.
Cookies and analytics data (if you consent) to help us improve performance and user experience.

2. Legal Bases for Processing

We process your data on one or more of these bases:

Performance of a contract (e.g. creating and managing your email account).
Consent (e.g. optional newsletters or marketing emails).
Legitimate interests (e.g. running and improving our website, fraud prevention).
Compliance with legal obligations.

3. How We Use Your Information

To provide and maintain your Ealing.com Branded Email account and other services.
To process payments, renewals and manage your subscription.
To send important service messages, updates or marketing (if you opt in).
To secure our systems and prevent fraud.
To meet legal or regulatory requirements.

4. Sharing Your Data

We never sell your personal data. We may share it with:

Service providers (e.g. Google, payment processors) to deliver our services.
Authorities or courts where legally required.
Successors in case of a business transfer (merger, sale or acquisition).

5. International Transfers

Some suppliers (e.g. Google Workspace) may store data outside the UK/EEA. Where this happens, we rely on adequacy decisions or Standard Contractual Clauses to safeguard your data.

6. Cookies & Tracking

We use cookies to remember preferences, analyse traffic, and enhance usability. You can control or disable cookies via your browser or a consent tool. Some cookies are essential for site security and performance.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data. However, no online system can be 100% secure.

8. Data Retention

We keep personal data only as long as needed for the purposes described or as required by law. When you close your account, we securely delete or anonymise your data unless further retention is necessary.

9. Your Rights

Under UK GDPR you have the right to:

Access your personal data.
Request correction or deletion.
Restrict or object to processing.
Receive your data in a portable format.
Withdraw consent for marketing at any time.

10. Children's Data

Our services are aimed at adults. We do not knowingly collect data from children under 18. If we learn we've received such data, we will delete it promptly.

11. Data Breaches

If a breach occurs that may impact your rights or freedoms, we will inform you and the UK ICO where required.

12. Third-Party Links

Our site may link to external websites. We are not responsible for their privacy practices or content.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post changes on this page and, if significant, notify you by email or a notice on our site.

14. Contact

For questions or to exercise your rights:

Data Protection Officer: Quassim Yafai (Sole Trader)
32 Lime Close, West Bromwich, West Midlands, B70 9LJ, United Kingdom
Email: support@ealing.com